Vail Valley Partnership's Platinum Service Program Offers ...

Customer service is a point of distinction and what sets competitive businesses apart. With this in mind, the Platinum Service Program (PSP) is one of Vail Valley Partnership?s signature programs and focuses solely on creating and rewarding superior customer service experiences. Participating businesses are able to Train, Evaluate & Recognize outstanding customer service in a greater effort to enhance the guest?s overall experience.

PSP is run in coordination with Katie Barnes of the Buy Spy and helps businesses establish customer service expectations, set goals and evaluates customer service through a series of mystery shops. Each business that participates in the program receives detailed feedback on the customer?s experience and suggestions for improvement.

Businesses can choose from three program levels. The participation level will determine the number of mystery shops the business receives over the course of the year. Mystery shops are based on a scale of 100% per evaluation and shoppers arrive unannounced and unknown to the participating business. Businesses that average 90%+ receive the Platinum Service Award at the end of the season. In addition to customer service training for employees and community recognition, participating businesses are also eligible for the 2012-2013 Merchant Ski Pass.

"A high level of customer service, helping to create a seamless vacation experience for our destination guests, is a pillar of our destination brand. The Platinum Service Program allows businesses to provide feedback to their staff and continually improve the guest experience," said Partnership executive director Chris Romer.?

To learn more about the three program levels, please visit http://www.vailvalleypartnership.com/general.asp?id=184. Contact Jeremy Rietmann, program manager, at 970-477-4012 or by email at jrietmann@visitvailvalley.com to enroll or learn more about the Platinum Service Program.

Source: http://blog.visitvailvalley.com/public/blog/278268

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